Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow up to 5 business days to have your ordered processed. Our fulfillment centers pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email with the tracking number.
Q: HOW LONG DOES SHIPPING TAKE?
A: We work hard to get your order shipped as fast as possible. Our fulfillment centers are located around the world. For orders in the United States, it will normally take 7-14 business days. For International orders, you can expect to receive your order within 8-15 business days.
Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes, we ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information, and it will be used one time only upon the purchasing of your product. Then your credit card information will be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information, and we'll have your order shipped to you as soon as possible!
Q: DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: HOW CAN I GET IN CONTACT WITH YOU?
A: We handle customer service through email. Send us an email at email@example.com with any questions that you have.
Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?
A: Yes, please visit our refund policy for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.
Q: WILL THE ROADSTEP DAMAGE MY VEHICLE?
A: The RoadStep has been rigorously tested to ensure that it will not damage your vehicle. The secret is the Door Step's coated hook and rubber bumpers; they're engineered to protect your vehicle's finish from scratching, even with continuous use.
Q: CAN THE DOOR LATCH SUPPORT A PERSON WITHOUT BREAKING?
A: Absolutely. Per the Society of Automotive Engineers ("SAE") Document J839B: Passenger Car Side Door Latch System - Every vehicle door latch must be able to withstand a vertical force of 2500 pounds and a horizontal force of 2000 pounds without failure.